🚨 Emergency Help & Support

Immediate actions (first 15 minutes)

• Disconnect from the internet: turn off Wi‑Fi and unplug Ethernet. If the device shows active remote control, power it off.
• Use a trusted device: from a different, secure device (not the possibly compromised one), change passwords for your email, bank, and key accounts.
• Enable 2FA: turn on two‑factor authentication for accounts that support it to stop attackers reusing stolen passwords.
• Contact your bank: if financial information or transfers are involved, notify your bank or card issuer immediately and freeze accounts if necessary.

Next steps (hours — day)

• Scan for malware: run an up‑to‑date antivirus/antimalware scan. If you suspect deep compromise, consider professional malware removal or a factory reset.
• Check account activity: review recent logins, connected devices and account recovery options (backup emails, phone numbers) and remove unfamiliar entries.
• Preserve evidence: take screenshots, save emails, and note times and phone numbers — these help when reporting or working with support.
• Report the incident: file a report with local police and report scams to your country's anti‑fraud centre.

Signs of compromise

• Unexpected password reset emails you didn't request.
• Unknown devices or sessions listed in account settings.
• Unusual outgoing messages sent from your accounts.
• Ransom or access popups, or programs you didn't install.

When to get professional help

If you lost money, personal identity documents, or the device holds sensitive work data, contact local law enforcement and consider professional IT/forensic help or an identity-theft protection service.